About Us
Cozyroomz (hereinafter referred to as “we”) was founded with a passionate pursuit of comfortable living spaces, always driven by the mission to “create warm and pleasant living environments for every home.” We focus on providing high-quality home-related products and a convenient shopping experience to users in Australia through our online store.
1. Our Philosophy
We firmly believe that home is a sanctuary for the soul, where every detail carries the warmth of life. Therefore, we adhere to the core philosophy of “comfort first, quality supreme,” rejecting complexity and shortcuts. We strive to integrate practicality and aesthetics into each product, allowing users to experience the comfort and beauty of life in their daily use. We aim to make every room a warm and cozy corner.
2. Our Story
Our story begins with a group of people who share a common love for home living. During our daily interactions, we realized that many people face difficulties in creating their ideal living spaces due to issues like “difficulty finding quality products” or “complicated shopping processes.” Often, the products did not align well with practical needs, or the shopping process lacked clear guidance. To address these challenges, we conceived the idea of founding Cozyroomz, with the goal of simplifying the shopping experience and offering high-quality products, making it easy for every user to find home products that meet their needs. From selecting products and ensuring quality control to building an online service system, we have always been driven by a love for life and a sense of responsibility toward our users, gradually turning our initial vision into tangible services.
3. Our Positioning
We position ourselves as “Australia’s trusted online home living service provider,” focusing on offering a one-stop shopping service for home products across Australia. We do not aim for blind expansion of product categories, but instead focus on users’ core living needs. We carefully select products that fit Australian household living scenarios and create a simple, efficient, and reliable online shopping platform, ensuring that users with different needs can find high-quality options that suit their lifestyles.
4. Our Product Advantages
4.1 Rigorous Quality Control: All products undergo multiple rounds of selection and inspection, strictly following Australia’s relevant product safety standards. From material selection to production processes, every step is carefully controlled to ensure that each product delivered to the user meets reliable quality.
4.2 Contextual Product Design: With deep insights into Australian households’ living habits and space characteristics, our product designs balance functionality and aesthetic value. They naturally integrate into different home styles, meeting a wide range of usage needs.
4.3 Transparent Pricing System: Product prices are clear and transparent, with customs duties and Australian GST (10%) included, and there are no hidden fees. This ensures that users can shop with peace of mind.
4.4 Comprehensive After-Sales Support: Our professional customer service team and standardized after-sales process provide users with full-service support, addressing all concerns from order consultation to after-sales protection.
5. Our Future Development
In the future, we will continue to deepen our focus on the Australian online home industry, always centering on user needs while continually optimizing our product system and service experience. On one hand, we will continue to explore quality product resources and expand our product categories, bringing more new products that meet the needs of daily life. On the other hand, we will upgrade the functionality and services of our online store to enhance order processing efficiency and logistics delivery experience, making shopping more convenient and efficient. At the same time, we will always adhere to the principle of compliance, strictly following Australian laws and regulations, continuously improving our service capabilities and operational levels, and striving to become a home living partner that understands Australian users more deeply, bringing comfort and warmth to more families.
Contact Us
If you would like to learn more about us or have any questions or suggestions, you can contact us through the following methods:
- Address: 1963 Brandywine Rd Apt 206, West Palm Beach, FL 33409, US
- Customer service email: meuble@cozyroomz.com
- Customer service phone: +1 (786) 412-2828
- Online hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (AEST)