Refund Policy

Cozyroomz (hereinafter referred to as “we”) has formulated this refund policy in accordance with Australian laws to protect your legitimate shopping rights. We will handle all refund matters with fairness and efficiency to ensure the safety of your funds and enhance your shopping experience.

1. Refund Conditions

You may request a refund if any of the following conditions are met:

  1. Order Cancellation Approved: If your order cancellation request is approved by us, you may receive a refund according to this policy. For specific order cancellation requirements, please refer to our Order Cancellation Policy.
  2. Return and Refund Approved: If your return and refund request is approved by us, and the returned product passes inspection, you may receive a refund according to this policy. For specific return and refund requirements, please refer to our Return and Exchange Policy.

2. Refund Method

Refunds will be issued to the payment card (Visa, MasterCard) account that was used for the original payment. Depending on the processing efficiency of different banks, we expect the refund to be credited within 10-15 business days. If you do not receive the refund within this period, please contact us promptly for assistance.

3. Handling Refund Issues

  1. If you do not receive the refund within the expected period, please contact our customer service team using the provided contact details, providing your order number, payment proof, and refund request details. We will verify the situation and provide an update within 1-3 business days.
  2. If the refund fails due to personal reasons such as changes to payment card details, expiry, or reported loss, we will notify you to update the valid payment details. Once the details are confirmed, we will initiate the refund again.
  3. If the refund is delayed or fails due to bank system errors, we will actively communicate and coordinate with the relevant bank and assist you in providing the necessary order and refund proof materials to resolve the issue.

4. Liability Statement

  1. If the refund is delayed or erroneous due to system malfunctions or internal processing errors, we will take full responsibility, immediately verify and correct the issue, and expedite the refund process. If necessary, we will explain the situation and offer an apology.
  2. If the refund time exceeds the expected period and the delay is due to a bank system issue or force majeure factors, we will fully assist you in handling the matter but will not assume direct liability for breach of contract.
  3. If the delay in refund is caused by incorrect payment information entered by you, we will actively provide guidance to help you update the necessary information and will not reject a reasonable refund request.
  4. We will strictly protect the safety of your refund funds and keep your payment and refund details confidential. Without your authorization, we will not disclose your information to any third party. If your rights are compromised due to our security lapses, we will bear the corresponding responsibility.

5. Contact Us

If you have any questions or need assistance regarding refunds, please contact us through the following:

  • Address: 1963 Brandywine Rd Apt 206, West Palm Beach, FL 33409, US
  • Customer service email: meuble@cozyroomz.com
  • Customer service phone: +1 (786) 412-2828
  • Online hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (AEST)
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