Shipping Policy

Cozyroomz (hereinafter referred to as “we”) is committed to providing efficient and reliable shipping services. To clarify shipping-related matters and protect your legal rights, we have formulated this shipping policy in accordance with Australian laws.

1. Shipping Coverage

Our shipping coverage extends to all regions of Australia, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory, and the Northern Territory. Shipping services to countries and regions outside of Australia are currently not supported.

2. Fees Description

The total price of the order includes the product price and shipping fee. Duties, Australian GST (10%), and other applicable charges are included in the product price, and no hidden fees are required. The shipping fee standard is as follows:

  • Orders priced from $0.01 to $89.99: Shipping fee is $8.99;
  • Orders priced from $90 and above: Free shipping.

3. Order Processing Time

Cut-off Time: Our business hours are from 8:00 AM to 6:00 PM Australian Eastern Standard Time (AEST). Orders placed before 6:00 PM on the same day will be processed starting from that day; orders placed after 6:00 PM will have their processing time deferred by one day. If a public holiday occurs, the processing time will be extended to the next business day.

Shipping Preparation Time: 1-3 business days, including order information review, product inspection, packaging, and preparation.

4. Shipping Duration

After shipping preparation is completed, the package will be transported by the designated logistics carrier. The shipping duration is 10-15 business days. The duration begins from the moment the logistics carrier picks up the goods. In case of force majeure factors (such as bad weather or traffic control) causing delays, the shipping duration may be extended accordingly.

5. Logistics Carriers

We collaborate with logistics companies such as DHL, UPS, and FedEx. The most suitable carrier will be chosen based on the specific circumstances of the order.

6. Order Tracking

After the order is placed, you will receive an email containing the order number, payment receipt, and logistics carrier details. You can log in to our online store, go to the Order Tracking page, and input your email address or phone number, along with the corresponding order number, to track the status of your order in real-time.

7. Signing Instructions

  1. When signing for the package, please check the quantity, appearance, and packaging of the product on-site. If you find any issues such as missing items, appearance damage, or packaging damage, immediately raise the objection with the logistics carrier staff, take photos as evidence, and promptly contact our customer service team for assistance.
  2. If you authorize someone else to sign for the package, the person will be considered as having your authorization, and their signature will be regarded as yours. You will bear responsibility for any related issues.
  3. If the logistics carrier is unable to contact you or the recipient multiple times, causing the package to be undelivered, the item will be returned to our warehouse. You will be responsible for any return shipping fees and further processing costs.

8. Liability Statement

  1. If the product is damaged or lost during transportation due to the carrier’s responsibility, we will assist you in filing a claim with the logistics carrier, and the claim amount will be based on the carrier’s compensation standards. Damage due to the product’s inherent quality issues is not covered by this clause. Please refer to our product warranty for further handling.
  2. After successfully submitting an order, if you need to modify shipping-related information (such as recipient address, contact details) or cancel the order, please contact our customer service team before the order enters the shipping preparation process. Once the order is in preparation or has been collected by the logistics carrier, changes or cancellations will not be possible. Any resulting losses will be borne by you.
  3. You must provide accurate and complete shipping information (recipient address, name, contact number) when placing an order. If errors or omissions in your details cause delays, misdelivery, or loss of goods, you will bear the responsibility and the associated costs. Any additional shipping fees incurred will be your responsibility.
  4. In the case of force majeure factors (such as natural disasters, war, traffic control, public health emergencies, etc.) preventing the fulfillment of shipping services, we will try our best to assist you in handling related matters, but we do not assume responsibility for any direct or indirect losses caused.
  5. The logistics carriers’ shipping services follow their own terms of service. For any service issues caused by the logistics carriers, they will bear the responsibility, and we will provide the necessary assistance to you.

9. Contact Us

If you have any questions or need assistance regarding shipping, please contact us through the following:

  • Address: 1963 Brandywine Rd Apt 206, West Palm Beach, FL 33409, US
  • Customer service email: meuble@cozyroomz.com
  • Customer service phone: +1 (786) 412-2828
  • Online hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (AEST)

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