Payment Methods

Cozyroomz (hereinafter referred to as “we”) has formulated this payment method policy in accordance with Australian laws to ensure the security and convenience of your online shopping payments. We are committed to providing standardized payment services with security and transparency.

1. Accepted Payment Methods

We only accept Visa and MasterCard payment cards for online payments. The supported currency for payment is Australian Dollars (AUD).

2. Payment Security Assurance

  1. We do not store any of your payment card information. All payment-related information is processed directly by a professional payment security system, ensuring that the information does not remain on our servers.
  2. We use PCI DSS (Payment Card Industry Data Security Standard) encryption technology that complies with international payment security standards to encrypt all data transmitted during the payment process. This effectively prevents information leakage, theft, and other risks.
  3. We have a real-time transaction monitoring system that can accurately identify abnormal payment behaviors. If any risky transactions are detected, the security verification process will be triggered immediately, and you will be notified promptly for verification, ensuring the security of your funds.
  4. We support dynamic payment card verification, which integrates identity verification mechanisms from the payment card issuer (such as SMS verification, password verification, etc.) to further enhance the security of the payment process.

3. Order Fee Details

The total order price consists of the product price and shipping fee. The specific fee breakdown will be clearly displayed on the checkout page. The relevant fees, including customs duties and Australian GST (10%), are included in the product price, and you will not need to pay any additional fees.

4. Payment Issue Management

  1. If you encounter a payment failure message, we recommend first verifying that your payment card information (card number, expiration date, security code, etc.) is entered correctly. Also, ensure that your card balance is sufficient, the card has not expired, and the card has not been frozen by the issuer. If everything is correct, please retry the payment.
  2. If the payment shows as successful but the order status is not updated to “Paid,” please do not submit the payment again. Retain the payment proof (such as payment screenshots, bank deduction records, etc.) and promptly contact our customer service team. We will verify the transaction information and update the order status within 1-3 business days.
  3. If payment delays occur due to bank system delays, network fluctuations, or other reasons, we will confirm the order payment status based on the actual bank transaction records and provide you with updates via your provided contact details.
  4. If duplicate payments occur, after verifying the relevant transaction records, we will refund the overpaid amount to your payment card account within 10-15 business days.

5. Liability Statement

  1. If the payment fails, the order status is abnormal, or there are financial losses due to a failure in our payment system, we will take full responsibility, immediately organize our technical team to investigate and fix the issue, and assist you in resolving the problem and recovering the losses.
  2. If the payment security issue arises due to personal reasons, such as card information leakage or password theft, we will provide necessary assistance within our capabilities (such as providing transaction records), but we will not assume direct responsibility.
  3. If payment issues occur due to bank system failures, network interruptions, or force majeure factors beyond our control, we will actively coordinate with the relevant parties and provide you with timely progress updates. We will not transfer the responsibility to you.
  4. We have made every effort to establish a secure payment environment, but we cannot completely avoid all network risks. If a payment risk occurs due to reasons not attributable to us, such as third-party attacks, we will fully cooperate with the relevant authorities to investigate and resolve the issue and assist you in safeguarding your legal rights.

6. Contact Us

If you have any questions or need assistance regarding payments, please contact us through the following:

  • Address: 1963 Brandywine Rd Apt 206, West Palm Beach, FL 33409, US
  • Customer service email: meuble@cozyroomz.com
  • Customer service phone: +1 (786) 412-2828
  • Online hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (AEST)
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