Privacy Policy

Cozyroomz (hereinafter referred to as “we”) places great importance on the protection of your personal information and privacy. In strict compliance with the Australian Privacy Act, the Australian Privacy Principles (APPs), and the GDPR policy, we have established this Privacy Policy. The purpose of this policy is to clearly explain how we collect, use, store, and protect your personal information, as well as your associated rights, ensuring that our handling of personal information is transparent, lawful, and compliant.

1. Scope of the Policy

This Privacy Policy applies to all activities related to your browsing, registration, ordering, payment, inquiries, and other related actions on our online store, during which we collect, use, store, protect, and process your personal information. This policy applies regardless of the device you use (computer, phone, etc.) to access or use our online store services.

2. Information Collection via Cookies

To enhance your online shopping experience and optimize service quality, we collect relevant information about your use of our online store through the use of cookies. Cookies are small text files stored on your device and do not retrieve any other personal information from your device. Through cookies, we can record your preferences for visiting our online store, browsing history, page visit duration, and more, in order to provide you with better page displays, product recommendations, and service optimization. You can choose to accept, reject, or delete cookies by adjusting your device or browser settings. However, please note that rejecting cookies may result in some features of our online store not functioning properly, affecting your shopping experience.

3. Information Usage and Sharing

3.1 Usage of Information

The personal information we collect will only be used for the following legitimate purposes:

• Processing your orders, including order confirmation, product delivery, after-sales service, etc.;
• Completing payment processes to ensure transaction security and smooth operation;
• Sending necessary notifications related to your orders, such as logistics updates;
• If you agree to subscribe to newsletters, sending you relevant service information (you may unsubscribe at any time);
• Optimizing the functionality and service of the online store to improve the user experience;
• Identifying and preventing fraud to protect transaction security and the legitimate rights of both parties;
• Complying with legal requirements, fulfilling tax, accounting, and regulatory obligations.

3.2 Sharing of Information

We are committed to not selling, renting, or disclosing your personal information to any unrelated third parties. We will only disclose your personal information to relevant partners under the following necessary circumstances, and we will ensure that they comply with confidentiality obligations and take appropriate security measures:

• Providing necessary recipient information (such as name, address, phone number) to logistics providers for order delivery;
• Providing necessary payment-related information to payment service providers to complete the payment process;
• Disclosing necessary personal information in accordance with relevant laws, judicial authorities, or regulatory requirements;
• Disclosing relevant information to protect our legitimate rights, user rights, or public interests, within the scope permitted by law.

4. Data Storage and Cookies (User Awareness and Consent)

4.1 Data Storage

We will store the personal information we collect on secure servers, and the storage period will strictly follow relevant legal requirements. We will only retain the information for as long as necessary to achieve the purposes described in this policy. When personal information is no longer required, we will securely delete or anonymize the data.

4.2 User Awareness and Consent for Cookies

Upon your first visit to our online store, we will notify you of the purpose, scope, and your rights regarding the use of cookies through pop-ups or other clear methods. We will only enable cookies to collect related information after obtaining your explicit consent. You have full awareness rights and can manage, reject, or view cookies through your device or browser settings at any time. You can also contact our customer service team to learn more about the use of cookies.

5. User Rights

In accordance with relevant laws and this policy, you have the following rights regarding your personal information:

• Right to Access: You have the right to inquire about the collection, use, storage, and other related aspects of your personal information.
• Right to Correct: If you find that your personal information is incorrect or incomplete, you have the right to request us to correct or supplement it.
• Right to Delete: Under certain legal circumstances, you have the right to request us to delete your personal information.
• Right to Withdraw Consent: For personal information that you previously consented to us processing (e.g., subscribing to newsletters or using cookies), you have the right to withdraw your consent at any time. After withdrawing consent, we will no longer process your related personal information based on that consent, but it will not affect the validity of the processing based on lawful authorization before the withdrawal.

When you wish to exercise the above rights, you can contact us through our customer service email: meuble@cozyroomz.com or customer service phone: +1 (786) 412-2828. We will respond and process your request within 1-3 business days.

6. Legal Basis for Data Processing

We process personal information in strict compliance with relevant legal requirements and in accordance with the GDPR policy. The legal basis for data processing primarily includes the following aspects:

1. Performance of a Contract: We need to process your personal information to fulfill your orders, deliver goods, and provide after-sales services, which is a necessary prerequisite for the shopping contract between us.
2. Explicit Consent: If you choose to subscribe to our newsletters, we process the relevant contact information based on your explicit consent to send newsletters.
3. Compliance with Legal Obligations: We collect and store relevant personal information and transaction records to comply with tax declarations, accounting, and regulatory obligations.
4. Legitimate Interests: To improve our online store’s functionality, optimize user experience, and identify and prevent fraud, we may process relevant information based on legitimate interests without violating your legal rights.

7. Data Security Measures

We take a series of industry-standard security measures to fully protect your personal information and prevent risks such as information leakage, loss, tampering, or misuse:

• Using high-strength encryption technology to encrypt the transmission and storage of personal information, ensuring the security of information during transmission and storage;
• Establishing strict access control mechanisms, authorizing only necessary staff to access personal information during the performance of their duties, and recording and monitoring all access behaviors;
• Regularly maintaining and upgrading the information security system, conducting security risk assessments, and promptly fixing potential security vulnerabilities;
• Developing a complete information security incident emergency response plan. If a personal information security incident occurs, we will immediately initiate the emergency plan, take remedial measures, and notify you and the regulatory authorities in accordance with relevant laws.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights regarding personal information, or need to discuss privacy protection matters, please contact us through the following:

• Address: 1963 Brandywine Rd Apt 206, West Palm Beach, FL 33409, US
• Customer service email: meuble@cozyroomz.com
• Customer service phone: +1 (786) 412-2828
• Online hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (AEST)